Study warns against using unregulated AI chatbots in social care

10/03/2024 | The Guardian

A recent study by the University of Oxford revealed that the use of unregulated AI bots in social care could pose a potential risk to patient confidentiality. The study found that some UK care providers have been using generative AI chatbots to create care plans for people receiving care, which could inadvertently cause harm. Dr Caroline Green, an early career research fellow at the Institute for Ethics in AI at Oxford, warned that the use of AI-generated care plans might be substandard and could reveal personal data to unauthorised parties. As such, the researchers suggest that the AI revolution in social care needs to be regulated by ethical standards to ensure the safety and confidentiality of patients and their data.

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