NOYB files complaint over Ryanair's use of facial recognition

27/07/2023 | NOYB

Austrian privacy group NOYB has filed a complaint against Ryanair for allegedly violating customers' data protection rights by using facial recognition to verify the identity of customers when booking through online travel agents. NOYB has filed the complaint with Spain's data protection authority on behalf of a complainant who booked a Ryanair flight through the Spanish-based online travel agency eDreams ODIGEO. On its website, Ryanair explains that it must verify passengers' identity when booking through travel agents to comply with safety and security requirements. However, passengers can avoid verifying through facial recognition by arriving at the airport at least 2 hours before departure. A similar process is not required when booking through Ryanair's website or mobile phone app.

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