West Midlands Police (WMP) has been reprimanded by the Information Commissioner's Office (ICO) for repeatedly mixing up the identities of two individuals with the same name and date of birth, resulting in inaccurate personal information being processed.
The series of errors included officers attending the wrong address and visiting the school of the wrong person's child. Despite becoming aware of the issue, the force failed to quickly rectify the error and prevent the inaccurate linking of records from reoccurring.
The ICO also highlighted a lack of data protection training and insufficient efforts to make employees aware of their responsibilities to report any inaccurate personal information.
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