The Information Commissioner’s Office (ICO) has published its first guidance on content moderation, which is aimed at helping technology companies to comply with data protection law and protect people’s information rights as they implement measures to ensure online safety.
The guidance highlights the use of personal information in content moderation processes and the potential harm that can result from incorrect decisions. The ICO states that organisations have a responsibility to design content moderation processes in a way that protects people’s personal data and gives them the confidence to use online platforms. The guidance will help organisations comply with the Online Safety Act 2023 (OSA) and forms part of the ICO’s collaboration with Ofcom on data protection and online safety technologies.
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