The Information Commissioner's Office (ICO) issued an official reprimand to Clyde Valley Housing Association after a resident discovered that they could view personal information about other residents, including names, addresses, and dates of birth, on an online customer portal. Despite reporting the breach to a customer service advisor, the personal information remained accessible for five days.
Following an investigation, the ICO discovered that the housing association had failed to test the portal properly and that staff were unsure about the procedure to escalate a data breach.
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