ICO delves deeper into unwanted romantic text pests

29/11/2023 | ICO

A recent blog by the Information Commissioner's Office (ICO) Deputy Commissioner for Regulatory Policy, Emily Keaney, has revisited a study from earlier this year regarding the scale of unwanted romantic contact after customers provide their personal information to a business. The ICO conducted a call for evidence survey to gain a better understanding of how widespread this issue is. They received around 90 responses, mostly from women who had received inappropriate text messages or calls after giving their personal information to a business, such as booking a taxi or ordering a pizza. The ICO found that this kind of behaviour can have a lasting impact on those affected, and it is crucial for organisations to protect people's information appropriately. The ICO also found that companies where incidents had occurred had taken proactive action to address them. However, even one-off incidents can have a big impact on people, and it is important for those affected to get in touch with the ICO to inform their work in protecting the public from data misuse.

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