In a recent blog article, Deborah Clark, Upstream Regulation Manager at the Information Commissioner's Office (ICO), shared her thoughts on using online forms to receive FOI requests. In the article, Clark emphasises the importance of helping requesters clarify and submit their requests in a way that enables comprehensive and timely responses. While using online forms can be a helpful approach for many organisations, there are several factors to consider, such as directing requests to the right team and integrating forms with request handling software to reduce administrative workload.
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