Charnwood Borough Council (CBC) has been reprimanded by the Information Commissioner’s Office (ICO) after it revealed a domestic abuse victim’s new address to her ex-partner. The incident occurred after CBC sent a letter detailing the victim’s new address being sent to her previous address, which was shared with her ex-partner. The case highlights the need for organisations to have robust processes in place to handle personal information properly, especially when dealing with vulnerable members of the public.
The ICO has called for other organisations to learn from this incident in order to ensure proper processes are in place for address changes, data protection training, and alerts on files if staff need to be especially vigilant when someone is a vulnerable service user.
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