Compliance culture less effective than clear policies and training

17/04/2024 | Gartner

Research and consulting firm Gartner has revealed that focusing on building an ethical organisational culture to improve employee behaviour where doing the right thing becomes second nature has a limited impact on addressing uncertainty about how to comply with various initiatives. The study identified three primary conditions that lead to noncompliance, including situations of uncertainty, rationalisation, and malice. The survey revealed that uncertainty was the most experienced situation leading to employee noncompliance. Compliance culture was found to be less effective in addressing uncertainty compared with improving quality standards such as designing policies, training, communications, and other tools. Compliance culture has a greater effect on reducing situations of rationalisation and malice, making it an essential component of improving employee behaviour.

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