Harrods informs 430k customers that their personal data was stolen in new data breach
29/09/2025 | BBC News
Luxury department store Harrods has confirmed that data relating to 430,000 customer records was stolen in an IT systems breach involving a third-party provider. The company stated that the breach, which is unrelated to the cyberattack in May, was limited to basic personal information, including names, contact details, and marketing preferences.
Harrods also clarified that no payment details or passwords were accessed and stated it would not engage with the "threat actor" who contacted the company. A spokesperson said the majority of customers shop in-store, meaning only a small proportion of shoppers were affected. Harrods has informed all relevant authorities and is focused on supporting affected customers.
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