Twitter not allowing users to delete DMs is in breach of GDPR

09/02/2023 | WIRED

An article in WIRED has revealed that the delete direct messages (DMs) feature on Twitter doesn't remove them from the company's server. Furthermore, it appears users contacting Twitter with requests to delete their data under the EU General Data Protection Regulation are being ignored. Instead, they're being directed to generic guidance, which doesn’t explain whether Twitter actually deletes your DMs from its servers or not. Now it seems data protection authorities in Finland, Ireland and the UK are aware of the matter. The Information Commissioner's Office is reported to have said Twitter's response “failed to comply with the requirement of the data protection legislation” and that it would write to the company. 

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