In the last two weeks, two individuals have claimed that their private data and photographs were leaked from Google phones while being repaired. A report in The Verge claims Jane McGonigal said someone accessed her Gmail, Google Drive, photos and more. In response, Google spokesperson Alex Moriconi said the company conducted a “thorough investigation” and the issue was not related to its Return Merchandise Authorization process. “We have worked closely with the user to better understand what occurred and how best to secure the account going forward,” he said.
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