noyb files complaint against Amazon over discriminatory credit practices

22/10/2021 | noyb

noyb has filed a complaint against Amazon Europe over issues arising from the rejection of credit facilities. Amazon offers customers to pay for purchases with a monthly invoice at the point of purchasing. The decision of whether to give or reject credit is fully automated, and a customer who was denied credit was informed they would need to pay for the goods within five days or the order would be cancelled. No other reason for rejecting the credit application was offered, even after submitting a subject access request. Marco Blocher, a data protection lawyer at noyb said, "The extent to which Amazon ignores EU data protection law is concerning. Algorithms make decisions that not even their own employees can understand and check. Amazon's response to the access request also violates pretty much every paragraph of the applicable GDPR provisions."

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