25/03/2021

Infosecurity Magazine

FatFace customers enraged over data breach response

In January, British clothing retailer FatFace identified a data breach and launched an investigation. The results of the investigation "determined that an unauthorized third party had gained access to certain systems." According to HaveIGotPwned?, the breached data included customers' full names, email and home addresses and partial card details (last four digits and CVV). Not great, but so far, so good. What happened next is an example of how not to handle a data breach response. It's not clear when FatFace notified the ICO and relevant EU regulators of the breach under the GDPR, but customers had to wait for 2-months before being informed of the data breach. Furthermore, customers did not receive an apology and were instead asked to "keep this email and the information included within it strictly private and confidential."  


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