AI users most annoyed by hallucinations
23/03/2026 | Financial Times
A global survey of over 80,000 users of the Claude artificial intelligence (AI) chatbot across 159 countries has revealed that users' primary AI concern is its propensity for errors, rather than job displacement. The study, conducted by Anthropic in 70 languages, found that 27% of respondents were most anxious about AI hallucinations, while 22% expressed concern over the loss of human autonomy and job replacement. A further 16% worried about the technology's impact on critical thinking.
Despite these concerns, 32% of users reported that AI has increased their workplace productivity, with many using the technology to gain more time for family, hobbies, and creative pursuits. The research noted a significant geographic divide in sentiment; respondents in South America, Africa, and parts of Asia expressed higher levels of optimism than those in Europe, the US, and East Asia.
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