EDPB adopts cross-border complaint form template and controller BCRs

21/06/2023 | EDPB

The European Data Protection Board (EDPB) has introduced a template complaint form to make it easier for individuals to submit complaints and to facilitate the subsequent handling of cross-border cases complaints by data protection authorities (DPAs).

The template takes into account national differences and can be adapted by DPAs to meet national requirements. The complaints form can be used by individuals, their legal representatives, as well as organisations acting on an individual's or their own behalf. The EDPB has also created a template acknowledgement of receipt to inform complainants of the next steps and their right to an effective judicial remedy.

"The template is one of the commitments the EDPB Members made during their high-level meeting of April 2022 in Vienna to boost enforcement cooperation among DPAs. It will facilitate the cross-border exchange of information regarding complaints between DPAs and will help DPAs save time and resolve cross-border cases more efficiently," new EDPB chair Anu Talus said.

The EDPB also adopted the final version of its recommendations for the use of binding corporate rules (BCRs) by controllers.

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