DPC issues reprimand to Airbnb for GDPR violation

22/08/2023 | Data Protection Commission

On 21 June 2023, the Irish Data Protection Commission (DPC) issued an official reprimand to Airbnb Ireland for EU General Data Protection Regulation (GDPR) violations concerning the retention and processing of identity documentation. The inquiry was initiated in March 2022 after a complaint was made that Airbnb had unlawfully requested a copy of a user's ID to verify their identity. The DPC found that Airbnb's retention of a copy of the complainant’s identity documentation after the successful completion of the verification process breached data minimisation and storage limitation principles contained within GDPR. Additionally, it found breaches related to the processing and retention of partially redacted and outdated identity documents that had been deemed inadequate or insufficient. The company has been ordered to take steps to remedy the breaches and prevent similar infringements from occurring in the future, including revising its internal policies and procedures concerning user identity verification.

Due to the cross-border nature of the data processing, the DPC concluded that its decision was subject to the cooperation and consistency mechanism under Article 60 of the GDPR. However, after the DPC received no applicable objections to its draft decision from the relevant data protection authorities within the statutory period, the DPC adopted its final decision.

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